Your information
Privacy policy
Effective October 2, 2026 · Last updated October 2, 2026
This policy explains how OliAug, LLC ("OliAug," "we," "us," "our") collects, uses, shares and protects personal information in Long Time, No Clue (the "app"), a private memory assistant that helps you remember the people you meet, what they told you, plans, places and things to follow up on. It also explains your rights, including rights under the EU and UK General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA").
The short version
- What you save is private to your account. There are no public profiles, feeds or social sharing.
- We do not sell your personal information, share it for cross-context behavioral advertising, or show ads.
- With your permission, recordings and memory text are processed by OpenAI to transcribe and organize them. OpenAI does not use this data to train its models.
- You can export your data, delete individual memories or just their words, withdraw AI consent, and delete your account at any time in the app.
- Questions or requests: info@oliaug.com.
1. Who we are
OliAug, LLC, a company organized in the United States, provides the app and is the controller (for GDPR) and the business (for the CCPA) responsible for the personal information described here. You can reach us at info@oliaug.com. Our postal address is available on request.
2. Information we collect
Information you give us
- Account information: your email address and password (the password is stored only in hashed form by our authentication provider), and the name you choose to be called. If you use Sign in with Apple, we instead receive a unique identifier for your Apple account, the email address Apple shares (which may be a private relay address if you choose "Hide My Email") and, the first time only, the name you allow Apple to share. Apple does not share your Apple Account password with us.
- Purchases: if you subscribe to Long Time, No Clue Pro, Apple handles the payment. We never receive your card or bank details. We receive information about your subscription: the plan, when it started, whether you are in a free trial, renewal and expiry dates, cancellations or billing problems, the App Store country and transaction identifiers.
- Profile details you choose to add: for example your home town or area and short notes about yourself, which help the app understand your memories.
- Memories: what you record or type, including voice recordings, the resulting transcripts, and running notes once you choose to analyze them.
- Organized information: the people, family connections, places, recommendations, follow-ups and reminders the app organizes from your memories, and any corrections or answers you give.
- Photos you attach to a person's profile. Group photos used for name practice stay on your device.
- Support, feedback and bug reports you send us. A bug report includes memory text only if you separately choose to include it.
Information from your device, with your permission
The app asks before using each of these, and you can change your choice at any time in iPhone Settings.
- Microphone: used only while you choose to record a memory.
- Location (precise): while you use the app, to attach where a memory happened and suggest nearby places. Background ("Always") location is a separate, optional choice in Settings, used only to recognize arrivals at places where you saved a reminder.
- Calendar: only calendars you select. Matching happens on your device. Event titles, times and locations you confirm may be saved and used when processing a related memory. Calendar notes and invitee lists are not uploaded.
- Contacts: only contact details you choose to save to a specific person, after you confirm them.
- Photos and camera: only images you pick.
- Notifications: a push notification token so we can tell you when a memory is ready and remind you about follow-ups. Notifications never show names on your lock screen.
- Face ID: if you turn on App lock, Face ID is handled entirely by Apple on your device. We never receive biometric data.
Information collected automatically
- Service and security data: account identifiers, app version and build, usage counts used to apply fair-use limits, processing status, and error information needed to deliver and protect the service.
- Optional beta diagnostics: if you allow it, app version, device type, permission status, feature counts, processing performance and errors. Diagnostics never include memory text, calendar contents, contacts or exact location. You can turn this off at any time in Settings.
We do not use third-party advertising, analytics or tracking software in the app, and we do not track you across other companies' apps or websites.
3. Information about other people
The app's purpose is to help you remember people in your life, so your memories will often contain information about others, such as names, family members, events in their lives, and details they shared with you. Please only save information you have a right to record, and use the app for your own personal relationships.
We process this information only to provide the app to you. It is visible only in your account. We do not contact the people you mention, combine what different users save about the same person, build profiles of them across accounts, or sell or share their information. Because the information is entered by you and we generally cannot identify these individuals, it is not practical for us to notify each of them individually. If someone believes information about them is held in the app, they can contact us at info@oliaug.com and we will help as far as we reasonably can, which may include asking the account holder to review or remove it.
Some memories may include sensitive details (for example about someone's health). We process such details only because you chose to save them, solely to provide the service to you, and you can edit or delete them at any time.
4. How we use information
We use personal information to:
- create and secure your account and provide the app's features: transcribing and organizing memories, connecting details to the right people and places, preparing catch-ups before you see someone, reminders, follow-ups and the Sunday look-back;
- provide and manage your subscription, including free trials, restoring purchases and a reminder before a free trial ends;
- send notifications you have allowed;
- apply fair-use limits, prevent abuse and fraud, and keep the service secure and reliable;
- respond to support requests and bug reports;
- improve the app's reliability using optional diagnostics, if you allow them; and
- comply with law and enforce our terms.
We do not use your memories to train AI models, and we do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.
5. AI processing
AI processing is essential to the app, and the app asks for your explicit agreement before any of your content is sent for AI processing. When you agree:
- voice recordings are sent to OpenAI to be transcribed; and
- memory text and the relevant saved context needed for a request (for example your profile details, the people already involved, and any attached plan) are sent to OpenAI to organize details and prepare catch-ups.
OpenAI processes this data as our service provider under its API terms and data processing addendum. Under those terms, data sent through the API is not used to train OpenAI's models, and OpenAI may retain inputs and outputs for up to 30 days to provide the service and detect abuse before deleting them, unless it is legally required to keep them longer. Results are returned to us and saved in your account.
You can withdraw AI consent at any time in Settings › Your profile and permissions. Withdrawing stops future AI requests. It does not undo requests already made, and the app's main features need AI processing to work. You can still export your data or delete your account.
6. Who we share information with
We share personal information only with the service providers below, who process it on our behalf under contracts that limit how they may use it, and in the limited situations described after them.
| Provider | What they do | Information involved |
|---|---|---|
| Supabase, Inc. (hosted on Amazon Web Services, United States) | Account sign-in, database, file storage and server functions | All account and app data, including recordings and photos you save |
| OpenAI, L.L.C. (United States) | Transcription and AI organization of memories, with your consent | Recordings, memory text and relevant saved context |
| Expo (650 Industries, Inc.) and Apple (United States) | Delivering push notifications | Push token and notification content (which never includes names on the lock screen) |
| Resend (United States) | Delivering bug report emails to our team | The bug report you choose to send |
| RevenueCat, Inc. (United States) | Managing App Store subscriptions, free trials and restores | Your account ID and subscription and purchase records (no payment card details, no memories) |
| Apple Inc. (United States) | Payments for subscriptions, and Sign in with Apple if you use it | Purchase details, and the sign-in details described in section 2 |
| OpenStreetMap Foundation (Nominatim, United Kingdom) | Looking up places you search for | The place search text and a nearby map area, sent from our server without your account details |
Apple also provides the App Store, TestFlight, Siri and Shortcuts, maps display and Face ID under Apple's own privacy policy. If you choose "search the web for a photo," the app opens Google search in your browser, and Google's privacy policy applies to that search.
We may also disclose information: (a) if required by law, legal process or a valid government request; (b) to protect the rights, safety and security of our users, the public or OliAug; (c) as part of a merger, acquisition, financing or sale of assets, subject to this policy's protections; or (d) with your direction or consent.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.
7. International transfers
We are based in the United States, and our providers process data in the United States and, for place search, the United Kingdom. If you are in the European Economic Area, the United Kingdom or Switzerland, your information will be transferred to the United States. We rely on appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses (with the UK Addendum where applicable) and, where a recipient is certified, the EU-U.S. Data Privacy Framework and its UK and Swiss extensions. You may request more information about these safeguards by contacting us.
8. How long we keep information
| Information | How long |
|---|---|
| Account, profile, memories, people, places, follow-ups and saved recordings | Until you delete them or delete your account. "Delete the words" removes a memory's text, transcript and recording while keeping what was learned. |
| Processing records for finished or failed recordings | 30 days after processing ends (the memory itself stays until you delete it) |
| AI usage and cost records | 180 days |
| Usage counters for fair-use limits | 12 months |
| Place search cache | Until the cached entry expires |
| Optional diagnostics | While diagnostics are on, and deleted with your account |
| Support emails and bug reports | As long as needed to resolve the issue, then no longer than 24 months |
| Data held by OpenAI for abuse monitoring | Up to 30 days, as described above |
| Subscription and purchase records (with us and RevenueCat) | While you have an account. Deleted when you delete your account, except where tax or accounting law requires us to keep transaction records. Apple keeps its own payment records under Apple's privacy policy. |
| Sign in with Apple token | Until you delete your account, when we revoke it with Apple and delete it |
Deleting your account does not cancel an App Store subscription. Apple bills subscriptions, so cancel yours first in the app (Settings › Your plan › Manage subscription) or in your iPhone's Settings › your name › Subscriptions.
When you delete your account, we delete your account data and stored files, delete your subscription records from RevenueCat, and revoke Sign in with Apple if you used it. Copies may remain in encrypted backups for a limited period until they are overwritten, and we may keep information where the law requires it.
9. Security
Your data is separated from other users' data by account-level access controls enforced in our database, transmitted over encrypted connections, and stored with our hosting provider's encryption at rest. You can add App lock with Face ID, and widgets and lock-screen notifications never show people's names. No system is perfectly secure, so please use a strong, unique password and tell us promptly about any suspected unauthorized access.
10. Your choices and controls
Anyone can, at any time, in the app:
- review, correct and delete people, memories and details;
- delete a memory, or delete just its words while keeping what was learned;
- export a copy of the information in your account (Settings › Privacy › Export Data);
- withdraw AI consent, turn off diagnostics and change notification preferences;
- change device permissions in iPhone Settings; and
- permanently delete your account and associated data (Settings › Privacy).
11. EU and UK privacy rights
If you are in the EEA, the UK or Switzerland, the following applies.
Legal bases
| Purpose | Legal basis |
|---|---|
| Providing your account and the app's features, including Sign in with Apple and your subscription | Performance of our contract with you (Art. 6(1)(b)) |
| AI processing by OpenAI, location, calendar, contacts, photos, notifications and optional diagnostics | Your consent (Art. 6(1)(a)), which you can withdraw at any time without affecting earlier processing |
| Special categories of data you choose to include in memories (for example health details) | Your explicit consent (Art. 9(2)(a)), given when you agree to AI processing and choose to save that content |
| Security, fraud and abuse prevention, fair-use limits and service reliability | Our legitimate interests in operating a safe, reliable service (Art. 6(1)(f)) |
| Compliance with legal obligations, including keeping transaction records required by tax law | Legal obligation (Art. 6(1)(c)) |
Providing an email address and password is necessary to create an account. Other information is optional, but some features will not work without it.
Where your memories include information about other people that you keep for purely personal or household purposes, your own use is generally outside the GDPR. We process that information as described in section 3. Information about people mentioned in memories is obtained from the account holder. Notifying each person individually is generally impossible or would involve disproportionate effort (Art. 14(5)(b)), so we make this policy publicly available instead.
Your rights
You have the right to: access your personal information; correct it; delete it; restrict or object to certain processing, including processing based on legitimate interests; receive your data in a portable format; and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection supervisory authority (in the UK, the Information Commissioner's Office). We will respond within one month, which may be extended by two further months for complex requests, in which case we will tell you.
To exercise these rights, use the in-app tools in section 10 or email info@oliaug.com. We may need to verify your identity, usually by confirming the request from your account email address.
12. California privacy rights
This section supplements this policy for California residents and serves as our notice at collection. It describes our practices in the past 12 months, which will also continue going forward.
Categories of personal information
| CCPA category | Examples | Disclosed for a business purpose to |
|---|---|---|
| Identifiers | Email address, name you choose, account ID, Sign in with Apple identifier, push token | Supabase; RevenueCat (account ID); Expo and Apple (push token) |
| Commercial information | Subscription plan, free trial, renewal and purchase history | RevenueCat; Supabase |
| Personal information described in Cal. Civ. Code § 1798.80(e) | Name, and contact details you choose to save for people | Supabase; OpenAI (when part of a memory) |
| Audio, electronic or visual information | Voice recordings and photos you save | Supabase; OpenAI (recordings, for transcription) |
| Geolocation data | Precise location attached to memories, saved places | Supabase; OpenStreetMap Foundation (search area only) |
| Internet or other electronic network activity | App version, device type, errors, feature usage counts | Supabase |
| Inferences | Organized notes about the people, places and follow-ups in your memories | Supabase; OpenAI |
| Sensitive personal information | Account log-in (email with password); precise geolocation; and any sensitive details you choose to include in memories | Supabase; OpenAI (memory content) |
Sources: you, your device (with your permission), and our service providers as described above. Purposes: the business purposes in section 4. Retention: as described in section 8.
We use and disclose sensitive personal information only to provide the services you request and for other purposes permitted by California regulations (such as security and integrity). We do not use it to infer characteristics about you, so the right to limit its use does not apply. We do not sell or share personal information (including of consumers under 16), and we have no actual knowledge of selling or sharing the personal information of anyone under 16.
Your California rights
- Right to know and access the categories and specific pieces of personal information we have collected about you, its sources, our purposes, and the categories of recipients.
- Right to delete personal information we collected from you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of sale or sharing. We do not sell or share, so there is nothing to opt out of.
- Right to non-discrimination for exercising any of these rights.
How to submit a request: email info@oliaug.com with the subject "California privacy request," or use the in-app export, correction and deletion tools. We will confirm receipt within 10 business days and respond within 45 calendar days, which may be extended by another 45 days with notice. We verify requests by matching them to your account, usually by confirming from your account email address. You may use an authorized agent; we may ask the agent for signed permission and ask you to verify your identity directly.
Shine the Light (Cal. Civ. Code § 1798.83): we do not disclose personal information to third parties for their own direct marketing purposes.
13. Other US state privacy rights
Depending on where you live (for example Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with consumer privacy laws), you may have rights to access, correct, delete and obtain a copy of your personal information, and to opt out of targeted advertising, sale and certain profiling. We do not engage in targeted advertising, sales or such profiling. To exercise your rights, email info@oliaug.com. If we decline your request, you may appeal by replying with the subject "Privacy appeal." We will respond within the time required by your state's law. If your appeal is denied, you may contact your state attorney general.
14. Children
The app is not directed to children. You must be at least 13 years old to use it, or at least 16 in the EEA, the UK and Switzerland (or the older age required where you live). We do not knowingly collect personal information from children under these ages. If you believe a child has created an account, contact us and we will delete it.
15. Do Not Track and Global Privacy Control
We do not sell or share personal information or track you across other services, so browser "Do Not Track" signals do not change how the app works. We treat a Global Privacy Control signal received on our website as a valid request to opt out of sale or sharing.
16. Changes to this policy
We may update this policy as the app changes. We will post the new version here with a new effective date. If changes are material, we will notify you in the app or by email before they take effect, and ask for your consent again where the law requires it.
17. Contact us
OliAug, LLC · info@oliaug.com
For privacy requests, please include the email address on your account so we can find and verify it.